About Us
Save Energy Systems is a US-based technology company providing affordable and scalable Energy Management Systems.
Job Summary
The Customer Support / Facility Management Executive is responsible for coordinating customer service activities and managing HVAC facility operations to ensure timely service delivery, system reliability, and high customer satisfaction.
This role serves as a key liaison between customers, service technicians, vendors, and management.
Key Responsibilities
Customer Support
- Receive, log, and respond to customer service requests and complaints
- Coordinate service calls, breakdowns, and preventive maintenance visits
- Communicate service schedules, updates, and resolutions to customers
- Maintain service records, contracts, and customer documentation
Facility & HVAC Operations
- Oversee operation and maintenance of HVAC systems at customer sites
- Ensure preventive and corrective maintenance activities are carried out as planned
- Monitor system performance and escalate technical issues when required
- Support commissioning, inspections, and system handover activities
Coordination & Vendor Management
- Liaise with technicians, subcontractors, and suppliers
- Ensure availability of tools, spare parts, and consumables
- Track service SLAs, response times, and completion status
Health, Safety & Compliance
- Ensure all work is carried out in accordance with safety standards and company procedures
- Support site safety inspections and compliance requirements
Reporting & Administration
- Prepare service reports, work orders, and basic performance summaries
- Update internal systems with service status and customer feedback
Qualifications & Skills
- Diploma or Degree in Mechanical, Electrical, Facilities Management, or a related field
- Experience in customer support, facilities management, or HVAC services (preferred)
- Basic knowledge of HVAC systems and maintenance processes
- Strong communication and customer-handling skills
- Ability to coordinate multiple tasks and manage urgent service issues
Personal Attributes
- Customer-focused and solution-oriented
- Organized, reliable, and proactive
- Able to work under pressure and manage priorities effectively
Work Details
Work Type: Onsite
Working Hours: U.S. time zone hours EST (night shift in Sri Lanka IST)